Terms and conditions
Terms & Conditions
1. Introduction
Welcome to Hannah jewels. By visiting our website and/or purchasing items from us, you agree to be bound by the following Terms & Conditions. These terms apply to all users of the site, including without limitation visitors, customers, and vendors.
If you do not agree with these Terms & Conditions, you may not access our website or use any of our services.
2. Acceptance of Terms
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. We reserve the right to update, change, or replace any part of these terms by posting updates on this page. It is your responsibility to check this page periodically for changes.
3. Shipping & Delivery
Processing Time
- Processing Period: Orders are generally processed within 1–2 business days (excluding weekends and holidays).
Delivery Time
- Standard Shipping: Our standard shipping is free and typically takes 5–10 business days after dispatch, depending on your location.
- Tracking: Once your order is shipped, you will receive a tracking number via email to follow your package’s progress.
International Shipping
- Availability: We ship to select international destinations. Delivery times can vary based on customs and local postal services.
- Duties & Taxes: Customers are responsible for any applicable customs or import duties that may apply to international orders.
Delays
While we make every effort to ensure on-time delivery, external factors such as carrier delays, customs processing, or natural events may cause unforeseen delays. We appreciate your understanding in these situations.
4. Returns & Exchanges
Eligibility
- You have 30 days from the date of delivery to request a return or exchange.
- Items must be in their original, unused condition and packaging, accompanied by proof of purchase (e.g., order number).
Process
- Contact Us: Email our customer support at hannahjewels.shop@gmail.com or visit the Contact page.
- Approval & Instructions: Once approved, we’ll provide you with return instructions and the return shipping address.
- Inspection & Refund: After receiving your returned item, our team will inspect it. If it meets our criteria, we will process your refund or exchange within 7–10 business days.
Non-Returnable Items
- Custom Orders & Personalized Items
- Gift Cards
- Sale Items (if stated as final sale)
If your item arrives damaged or defective, please contact us within 7 days of delivery, and we will arrange for a replacement or refund.
5. Payment & Security
Accepted Methods
We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
Payment Security
All transactions are processed through a secure payment gateway and are encrypted to protect your information. We do not store your credit card details on our servers.
6. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Hannah Jewels or its content suppliers. Unauthorized use of any materials found on this site may violate copyright, trademark, and other laws.
7. Limitation of Liability
To the fullest extent permitted by law, Hannah Jewels shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of or inability to use our products or services. We are not liable for any delays or failures in performance caused by circumstances beyond our reasonable control.
8. Governing Law
These Terms & Conditions, and any separate agreements through which we provide you services, shall be governed by and construed in accordance with the laws of UK without regard to its conflict of law provisions.
9. Contact Information
If you have any questions about these Terms & Conditions, or need further assistance, please reach out to us:
- Email: hannahjewels.shop@gmail.com
- Online Form: Contact page
We strive to respond to all inquiries within 24–48 business hours.
Thank you for shopping with Hannah Jewels. We value your trust and aim to provide an excellent customer experience. If you have any concerns or suggestions, please let us know—we’re always here to help!