Shipping and Returns

Shipping & Returns

Shipping Policy

Processing Time

  • Order Processing: We typically process orders within 1–2 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email.

Shipping Methods & Costs

  • Standard Shipping: Our standard shipping is free and generally arrives within 5–10 business days after dispatch.
  • Tracking Information: You will receive a tracking number by email once your order ships so you can monitor its progress.
  • Expedited Shipping: If you require a faster delivery, please contact us before placing your order to check the availability and cost of expedited options.

International Shipping (If Applicable)

  • Availability: We currently ship to select international destinations. Please check our list of supported countries at checkout or contact us for more information.
  • Delivery Time: International shipping times may vary due to customs processing and local postal services.
  • Duties & Taxes: Any applicable duties, taxes, or fees are the responsibility of the customer.

Delays & Lost Packages

  • Possible Delays: External factors such as customs, severe weather, or carrier disruptions may affect delivery times. We appreciate your patience in the event of an unforeseen delay.
  • Lost or Stolen Packages: If your package has been marked as delivered but cannot be located, please reach out to us and your local carrier as soon as possible. We’ll do our best to assist in resolving the issue.

Returns & Exchanges

Return Window & Eligibility

  • Return Period: You have 30 days from the date of delivery to request a return or exchange.
  • Condition: Items must be in their original condition, unused, and in the original packaging. Please include proof of purchase or your order confirmation.

How to Initiate a Return

  1. Contact Us: Email our support team at hannahjewels.shop@gmail.com or visit our Contact page. Provide your order number and reason for the return or exchange.
  2. Receive Instructions: We will respond with return instructions and the return shipping address.
  3. Ship Your Item: Pack the item securely. We recommend using a trackable shipping service to avoid any complications.

Refunds & Processing

  • Inspection: Once your return is received, we will inspect the item to ensure it meets our return criteria.
  • Refund Method: Approved returns will be refunded to your original payment method within 7–10 business days. You will receive a confirmation email once the refund is processed.
  • Partial Refunds: If the item is not returned in its original condition, or is missing parts or packaging, a partial refund may be issued.

Exchanges

  • Eligibility: You can exchange an item if you need a different size, color, or product variant.
  • Availability: Exchanges depend on stock availability. If we do not have the requested item in stock, we will issue a refund or discuss an alternative solution.
  • Shipping Fees: In some cases, additional shipping fees may apply for exchanges. We will communicate these details to you before finalizing the exchange.

Non-Returnable Items

  • Custom or Personalized Products
  • Gift Cards
  • Final Sale Items (when stated as non-returnable in the product listing)

Contact Us

We’re here to help you have the best possible experience with our products. If you have any questions about shipping, returns, or any other concerns, feel free to reach out:

  • Email: hannahjewels.shop@gmail.com
  • Online Form: Contact page

We strive to respond to all inquiries within 24–48 business hours.

Thank you for choosing Hannah jewels. We appreciate your business and look forward to serving you again soon!